This Privacy Policy explains how Solid State Specialties LLC (“Solid State Specialties,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website, request product information, submit an RFQ, or contact us about ruggedized LED lighting products and related technical support.
Solid State Specialties is a distributor of specialty LED-based products and components for industrial controls, transportation, aerospace, defense, safety, and commercial applications. This policy is intended to describe our website and inquiry practices; separate agreements, purchase orders, distributor terms, or customer-specific contracts may apply to product sales or support.
Information We Collect
We collect information you choose to provide when you contact us, request a quote, ask for technical guidance, or submit a product inquiry. This may include your name, company, email address, phone number, ship-to address, product interests, application details, technical requirements, project notes, and the contents of your message.
We may also collect limited website and device information automatically, such as IP address, browser type, pages viewed, referring pages, approximate location derived from technical data, timestamps, and cookie or analytics information. This helps us understand site performance, protect the website, and improve the way customers find product information.
How We Use Information
- Respond to quote requests, product inquiries, technical questions, and customer support requests.
- Evaluate product fit for industrial, transportation, aerospace, defense, safety, and commercial applications.
- Coordinate with manufacturers, suppliers, authorized distributors, logistics providers, and service providers as needed to support your request.
- Send follow-up communications related to your inquiry, order, product documentation, or support request.
- Maintain business records, improve website performance, protect against misuse, and comply with legal obligations.
How We Share Information
We do not sell personal information for money. We may share information with service providers who help operate our website, email, hosting, analytics, customer communications, shipping, or business systems. We may also share information with manufacturers, suppliers, authorized distributors, or technical partners when necessary to answer a product question, prepare a quote, provide documentation, or support a customer application.
We may disclose information if required by law, legal process, government request, or to protect our rights, customers, website, business operations, or the safety of others. If Solid State Specialties is involved in a merger, acquisition, financing, or business transfer, information may be transferred as part of that transaction subject to appropriate safeguards.
Cookies and Analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, measure traffic, and understand how visitors use product and category pages. You can adjust cookie settings through your browser, although some site features may not work as intended if cookies are disabled.
Retention and Security
We retain inquiry, quote, customer, and business records for as long as reasonably necessary to respond to your request, support products, maintain business records, resolve disputes, and comply with applicable legal or accounting obligations. We use reasonable administrative, technical, and organizational safeguards designed to protect information, but no website, email system, or data transmission method can be guaranteed to be completely secure.
Your Choices
You may contact us to request access to, correction of, or deletion of personal information that you have provided to us, subject to legal, security, and business recordkeeping requirements. If you no longer want to receive non-transactional communications from us, you may ask us to stop sending them.
Depending on where you live, you may have additional privacy rights under state, provincial, or national privacy laws. We will respond to verified privacy requests as required by applicable law.
Children’s Privacy
Our website and products are intended for business and technical audiences. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it as appropriate.
International Visitors
Solid State Specialties is based in the United States and focuses on the North American market. If you access the website from outside the United States, your information may be processed in the United States or in other locations where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at info@solidstatespecialtiesllc.com, by phone at +1 (541) 701-9467, or by mail at 3003 W. 11th Avenue, #102, Eugene, OR 97402 USA.